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Dial A Ride Transportation System
  Overview    Connect to South Bend Transpo     DART Brochure     DART Policy  
  Demand Response Service     Deviated Fixed Route Schedule      Deviated Fixed Route Service    Deviated Fixed Route Map   Fares & Purchases    Local Advisory Committee  
  Regional Reduced Fare     Student Rules of Conduct

Dial A Ride Transportation System (623 North Second Street)


Changes Improve Customer Service
 
Seeking New Members for the Local Advisory Committee
 

 Niles Dial-A-Ride Service Information

DART Logo 2014Niles Dial-A-Ride Transit (DART) has been serving the greater Niles area since 1974.  DART is a division of the City of Niles.  DART is funded by federal and state grants, a transit millage for the City of Niles, and passenger fares.  The service consists of demand response service and one deviated fixed route (Route 2).

DART’s main office is located at 623 N. Second Street.  This location also serves as a stop on the fixed route as well as a transfer point to Buchanan Dial-A-Ride, Cass County and the Berrien Bus transit systems.

All DART buses are wheelchair accessible with wheelchair lifts to bring passengers aboard.  Caregivers may ride for free.

Hours of Operation

Demand Response Hours
Monday - Friday 7:00 am to 5:00 pm
Saturday 10:00 am to 3:00 pm

Deviated Fixed Route Hours
Monday - Friday 10:00 am to 5:00 pm

DEMAND RESPONSE FARES
Within City Limits
$3.00 or $1.50 RF*
To, From, Within Townships
$4.00 or $2.00 RF*
DEVIATED FIXED ROUTE FARES
$2.00 or $1.00 RF*
$0.50 for Route Deviations



*RF = Reduced Fare

Title VI Declaration

The City of Niles Dial-A-Ride Transportation (DART) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1.A.  Click here to see the Title VI Declaration in it's entirety.

ADA* Reasonable Modifications and Complaints

Reasonable Modifications

Niles DART recognizes that, in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures.  Niles DART will make reasonable modifications to policies, practices, and procedures when necessary to ensure access to transit services for qualified individuals with disabilities, unless:

  • Making the accommodation would fundamentally alter the nature of the public transportation service.

  • Making the accommodation would create a direct threat to the health or safety of other passengers.

  • The individual with a disability is able to fully use the Niles DART service without the accommodation being made.

  • Granting the request would cause an undue financial and administrative burden.

Whenever possible, riders should make requests for modifications before Niles DART is expected to provide the modified service.  Individuals requesting modifications should provide their name, a valid phone number, an email address (if applicable), and a description of what they need in order to use the DART service.  DART staff will contact riders via phone or email if additional information is needed.  Requests should be sent to:

                                                        Dial-A-Ride Transportation
                                        Dial A Ride General Manager
                                        623 North Second Street
                                        Phone: 269-684-5150, ext. 3
                                        Fax: 269-684-5154
                                        Email:
DARTManager@nilesmi.org

For additional information about reasonable modification requests, contact the office at 269-684-5150. 

ADA Complaints

Titles II and III of the Americans with Disabilities Act (ADA) of 1990 provide that no entity shall discriminate against an individual with a disability in connection with the provision of transportation services.  The law sets forth specific requirements for vehicle and facility accessibility and the provision of service.  Niles DART is committed to providing safe and reliable transportation to all people without discrimination based on disabilities.

Many issues can be resolved without filing a formal complaint!  Therefore, individuals who believe they may have been discriminated against on the basis of their disability may contact the Niles DART General Manager to discuss their concerns.  The General Manager can be reached by phone at 269-684-5150, ext. 3 or by email at DARTManager@nilesmi.org.

Any individual who believes that he/she has been denied the benefits of, excluded from participation in, or subject to discrimination on the basis of their disability, and who wishes to file a formal complaint may do so.  Complaints should be filed as soon as possible, but not more than 60 days after the alleged violation. 

Complaints must be in writing (an ADA Complaint Form is available here) and include the following information:

  • The complainant’s full name, address, day and evening telephone numbers, email address and the name and contact information of the person completing the form (if not the complainant).

  • If known, the name of the person believed to have committed the discrimination;A description of the act(s) of discrimination and the date(s) of the occurrence

  • Other information necessary to support the complaint, including copies (not originals) of relevant documents;

  • The complainant’s preferred method of communication.   Written communications can be made available in specific formats (e.g., large print, Braille, electronic documents) upon request.

The complaint should be sent by mail, email, or fax to:

                                Dial-A-Ride Transportation
                                Dial A Ride General Manager
                                623 North Second Street
                                Phone: 269-684-5150, ext. 3
                                Fax: 269-684-5154
                                Email: DARTManager@nilesmi.org

Alternative means of filing complaints, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities upon request.

To read the full ADA Reasonable Modification and Complaint Policy, click here.

* Americans with Disabilities Act

Questions or Comments?
Call the DART office 269.684.5150 or e-mail DARTInfo@nilesmi.org 

 

Niles Dial A Ride Transportation System
623 N. Second Street
Niles, Michigan

269-684-5150